Sharepoint External user id creation - Onmicrosoft

Following are few common issues which users are facing while logging in the for the first time to SharePoint and their workarounds/solutions:

Task

Issue

Workaround / Solution

When username is created in SharePoint portal email is directly send to user

on their email address from the portal:

The email is sent directly from the Portal from the email address

Microsoft on behalf of your organization <ms-noreply@microsoft.com>. Some

users have reported they have not received email and end-up resting the password.

Following could be the reasons why email not received by the user or bounced :

1. The email sometimes goes into users junk email folder.

2. The recipient's email server is blocking inbound mail from our server, which may be due to a blacklisting.

The email you have sent over time to the mail server has consistently resembled spam, and it has stopped delivering email from you to its users.

4. Message received but deleted by looking at the email addressms-noreply@microsoft.com and user thought was a spam without reading the email.

5. Message sent to incorrect email address.

1. To make sure the email is delivered to the user send the new user details to your own work address as in the screenshot below and then forward to the user and CC to the Requester.

(Note: Please make sure to tick “Required this user to change their password when they first sign in”)

2. If message is bounced please re-confirm the email address with the Requester.

Forwarding email to the user with the details:

Please note that the external users only need the office 365 user details to login to GC Sharepoint to access the SOPs.

When users click on button it takes them directly to the Office 365 site causing the following issues:

1. Users get confused as there are no GC Trainings and SOPs available there in Office 365.

(They need a separate URL to access trainings and sops which will be provided by Business solutions team. )

2. Cannot login to GC SharePoint as they have existing office 365 login with another company and they have to properly logout from it to login to GC SharePoint.

To avoid confusion :

1. Please remove the button in the email before sending to user.

2. Please mention in the email:

“A separate email with a URL will be sent from the Business solutions team to login the LMS to access the GC Trainings and GC SOPs.